Workforce Optimization Solutions

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Interactive Intelligence Positioned as a Strong Performer for Workforce Optimization Solutions by Independent Research Firm

November 8, 2016

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been…

Workforce Optimization Solutions

Interactive Intelligence Positioned as a Strong Performer for Workforce Optimization Solutions by Independent Research Firm

Best practices for acting on voice of the customer (VOC) insights at scale

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Best practices for acting on voice of the customer (VOC) insights at scale

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Egypt unrest: what price for call centres?