Workforce Optimization Solutions

News

Interactive Intelligence Positioned as a Strong Performer for Workforce Optimization Solutions by Independent Research Firm

November 8, 2016

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been…

Workforce Optimization Solutions

Interactive Intelligence Positioned as a Strong Performer for Workforce Optimization Solutions by Independent Research Firm

Three Rules to Win the 2021 Holiday Season

Hanging on the Telephone

Lifting Innovation With Cloud WFM

Mastering the Hybrid Retail Experience

Low-Code/No-Code AI-Enabled Chatbots

Dubai Enhances Emergency Response with Avaya’s Flare Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

How to Measure Supervisor Performance

Team Leader Training – 10 skills new team leaders need to know.

Customer Experience … The STRA-TACTICAL Approach

Interactive Intelligence to demonstrate its unique Customer Interaction Center® (CIC) solution

Contact Center Challenges and Priorities for 2021: A Year Like No Other

Dubai Enhances Emergency Response with Avaya’s Flare Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Egypt unrest: what price for call centres?