Workplace Wellness

How Technology is Paving the Path to Workplace Wellness

July 29, 2020

For years, organizations have embarked on workplace wellness initiatives to help reduce healthcare costs, cut absenteeism, prevent employee burnout and…

Workplace Wellness

How Technology is Paving the Path to Workplace Wellness

Three Rules to Win the 2021 Holiday Season

Hanging on the Telephone

Lifting Innovation With Cloud WFM

Mastering the Hybrid Retail Experience

Low-Code/No-Code AI-Enabled Chatbots

Dubai Enhances Emergency Response with Avaya’s Flare Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

How to Measure Supervisor Performance

Team Leader Training – 10 skills new team leaders need to know.

Contact Center Challenges and Priorities for 2021: A Year Like No Other

IST Expands Cloud Customer Experience Solution Offering with PureCloud by Genesys

Interactive Intelligence to demonstrate its unique Customer Interaction Center® (CIC) solution

Dubai Enhances Emergency Response with Avaya’s Flare Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Egypt unrest: what price for call centres?