Richard McCrossan, Strategic Business Director, Digital Channels EMEA, GenesysRichard McCrossan, Strategic Business Director, Digital Channels EMEA, GenesysAuthorPosted byCustomer Middle East EditorPublishedMay 28, 20144:02 pmTwitterFacebookLinkedInShare this postShare this postClose sharing boxRichard McCrossan, Strategic Business Director, Digital Channels EMEA, GenesysTwitterFacebookLinkedInPosted by Customer Middle East Editor on May 28, 2014.