INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-
- Regional Experience (16 years serving the regional industry)
- Industry journals (spearheaded by “Telephony Middle East” magazine and the Customer Middle East online portal –
see www.customer-me.com). Official regional licensee for Contact Center Pipeline publication
- International Accreditation with recognised Global Industry bodies
– Call Centre Industry Advisory Council (CIAC), G-CEM, etc.
- Accredited, In-house Call Centre Training Programs
(English & Arabic)
- Certified Call Centre Management Training Programs
- Call Centre Trainer Certification Programs
- Call Centre Training Material and Associated Resources
- Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai.
- Call Centre Consulting and other Professional Services
- Developer of the Call Centre Lifecycle Development System
- Organizes the Annual Middle East Call Centre Awards
- Developer of the Sentio Development, QA & Certification System