For MECC ’18, this has translated into a 1 day forum known as “CC RECHARGE” which effectively does what it says – helps you reinvigorate your tech plans in the light of the latest ideas and solutions. And in a fast-moving industry such as ours, it is vital to stay up-to-date or your results and output will suffer accordingly.
The forthcoming CC Recharge, on April 24 or 25, offers you the opportunity to stay current on many vital call centre issues such as
- Key customer satisfaction drivers
- AI, Automation and Cloud technologies you can leverage today
- Outsourcing options
- Omnichannel/Social media solutions
- Staff/QA performance improvement
In other words, there is bound to be something of value for you that will make your visit worthwhile. Hey, even networking with your peers, will help you discover what works best in the region.
To register for free, go to www.insights-me.com/ccrecharge