Paul StockfordPaul Stockford is Chief Analyst at Saddletree Research, which specializes in contact centers & customer service.AuthorPosted byCustomer Middle East EditorPublishedOctober 29, 20133:09 pmUpdatedJune 16, 20154:19 pmTwitterFacebookLinkedInShare this postShare this postClose sharing boxPaul StockfordTwitterFacebookLinkedInPosted by Customer Middle East Editor on October 29, 2013. Updated: June 16, 20154:19 pm Paul Stockford