Call Centre Doctor diagnoses regional scene

Customer Experience Consultant and Call Centre Doctor; Dr. Brownwell O’Conner, called upon regional corporate decision makers and senior management to reconsider their look to call centers as cost centers. Speaking to the ‘Business Breakfast’ last week with Brandy Scott and Malcom Taylor at Dubai Eye 103.8; the city’s prime FM channel, considered that one of the actual problems that cause call centers to perform less than expected in this part of the world.

The 13-minutes interview went on to provide an expert evaluation of the regional contact center scene with solid advice to corporate leaders on how to improve their call center performance.

Enjoy listening to the full interview at the audio link below:

Related Articles

Back to top button