Technology

Not Your Mother’s IVR

Those of us who make our living in and around contact centers know that sinking feeling when someone asks you…

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Automation Vs. Expertise

Imagine for a moment that you have an unlimited budget for technology. And as long as we are dreaming, let’s…

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Best Practices for Optimizing Technology

How to renew positive relationships with contact center technology and those who deliver it.

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Top 10 Technology Implementation Tips

Rolling out new technology in your center? Commit the proper resources and time during the implementation phase to ensure that…

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The Brave New World of Self Service

A new generation of tech-savvy customers is shaking up the self-service status quo for contact centers.

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Technology-Enabled Service Excellence

Take a tour of high performance tools that can put you on the path to consistent service excellence.

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BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Sultanate’s Leading Bank Connects 1600 Users with customers in its New Head Office with Avaya Aura (TM)

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Dubai Enhances Emergency Response with Avaya’s Flare Experience

DCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16 centers to increase…

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