The Juma Al Majid Group Home Appliances Service Department received four awards from Samsung in recognition of its performance in achieving the Samsung customer Service Level Parameters (KPIs) for 2015 with consistent performance over the years.
The awards highlight the strong value for Customer Centric Approach of Juma Al Majid, and recognize the several Customer Relationship Management (CRM) initiatives implemented pro-actively to ensure that customer-delight is delivered.
This significant achievement came during the Gulf Cooperation Council (GCC) level Annual Service Conference across all Samsung products categories held on 22nd and 23rd December 2015 at Gloria Hotel, Dubai. The event was attended by Mr. Jaeho Lee, Head of Customer Service, Samsung Gulf Electronic, along with all the Samsung service partners across GCC countries. Mr. Lee expressed his appreciation to the Department’s performance in delivering and enhancing customer satisfaction levels in the UAE Market.
“We are proud of this success that was realized with the efforts of all our professionals in enabling Juma Al Majid to win these awards as a testament to our excellence in customer service,” commented Mr. Vijayan Asirvadam, Head of the Home Appliances Service Department.
He added: “We also thank our General Manager Mr. Hassan El Haj for his leadership, strategic guidance, motivation and great moral support in each of our endeavors to deliver and position Juma Al Majid’s reputation for an excellent customer-centric support and customer delight experience.”
It is worth to note that the Home Appliances Service Department adopts a futuristic vision that focuses on delivering a unique customer service by having convenient customer appointment, service response time, quality repair and professional customer approach.