The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in Dubai, and regional contact centre professionals can look forward to a revamped show with a wider choice of learning options, more opportunities to participate in networking sessions and a host of new technology developments to consider. In particular, the chances to discover how their peers are solving the various challenges the regional market throws up at them, how proven new ideas from around the world can help to improve overall effectiveness and efficiency and how to run a successful customer experience project will be key topics at the forefront of the forum.
According to Dominick Keenaghan, President of MECC ’18 event organizers INSIGHTS, “MECC has become an annual tradition for many regional professionals and organisations. Not only is it a chance to stay-up-to-date and collect actionable guidance, but catching up with peers is invaluable for sharing what actually works in the region. Combine this with the chance to return back to base triumphant with an Awards trophy or two, and the ability to take advantage of special deals and discounts from participating vendors, and MECC ’18 participation pays for itself many times over, both from an investment and an ongoing development perspective.”
For more see http://www.insights-me.com/mecc