One Call, That’s All
IN THE MUSICAL THEATER ADAPTATION OF LEO TOLSTOY’S “WAR AND PEACE,” THE LYRICS TO THE SONG “NO ONE ELSE” BEGIN…
Analytics Rule!
I’m not sure of the origin of the familiar phrase that claims something-or-other “rules.” I remember seeing the phrase used…
Got Insights? Ready for Action? Consolidated Reporting, Scorecards and Analytics
Corporate leadership says the contact center must deliver great service and drive revenue. Customers expect to experience a personalized, effective…
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