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    2. Posts tagged: Analytics

    One Call, That’s All

    IN THE MUSICAL THEATER ADAPTATION OF LEO TOLSTOY’S “WAR AND PEACE,” THE LYRICS TO THE SONG “NO ONE ELSE” BEGIN…

    October 11, 2015
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    • One Call, That’s All
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    Analytics Rule!

    I’m not sure of the origin of the familiar phrase that claims something-or-other “rules.” I remember seeing the phrase used…

    March 20, 2014
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    • Analytics Rule!
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    Got Insights? Ready for Action? Consolidated Reporting, Scorecards and Analytics

    Corporate leadership says the contact center must deliver great service and drive revenue. Customers expect to experience a personalized, effective…

    April 16, 2012
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    • Got Insights? Ready for Action? Consolidated Reporting, Scorecards and Analytics
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