One Call, That’s All
IN THE MUSICAL THEATER ADAPTATION OF LEO TOLSTOY’S “WAR AND PEACE,” THE LYRICS TO THE SONG “NO ONE ELSE” BEGIN…
You Can’t CRM Your Problems Away
I got that catchy title during a recent conversation with Mike Garner, chief customer officer at Cicero. His evaluation of…
Re-Imagining CRM
IF YOU ARE STUCK IN A WORLD IN WHICH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE CAN ONLY PLAY IN THE SALES…
Contact Center And CRM Synergies
Thus the noble goal for Walmart customer service so aptly described by Sam Walton when the first Walmart opened in…
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