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    2. Posts tagged: CRM

    One Call, That’s All

    IN THE MUSICAL THEATER ADAPTATION OF LEO TOLSTOY’S “WAR AND PEACE,” THE LYRICS TO THE SONG “NO ONE ELSE” BEGIN…

    October 11, 2015
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    • One Call, That’s All
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    You Can’t CRM Your Problems Away

    I got that catchy title during a recent conversation with Mike Garner, chief customer officer at Cicero. His evaluation of…

    June 16, 2015
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    • You Can’t CRM Your Problems Away
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    Re-Imagining CRM

    IF YOU ARE STUCK IN A WORLD IN WHICH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE CAN ONLY PLAY IN THE SALES…

    June 8, 2015
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    Contact Center And CRM Synergies

    Thus the noble goal for Walmart customer service so aptly described by Sam Walton when the first Walmart opened in…

    May 3, 2015
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