Editor’s note: This is the first in a series of articles on analytics trends and technologies by Scott Bakken, CEO…
Read More »speech analytics
“Purchasing a speech tool is like hiring someone to remodel your house only to discover that he can also repair…
Read More »“A speech tool is not a plugand-play technology. Your organization must be prepared to dedicate the proper resources that will…
Read More »THE DEBT COLLECTION INDUSTRY IS INDEBTED TO SPEECH ANALYTICS. Not only does speech technology improve a collection agency’s process and…
Read More »IN THE MUSICAL THEATER ADAPTATION OF LEO TOLSTOY’S “WAR AND PEACE,” THE LYRICS TO THE SONG “NO ONE ELSE” BEGIN…
Read More »In the days before speech analytics, marketing intelligence could be hard to come by. According to Jim Linkhauer, now a…
Read More »Analytics, specifically speech analytics, has generated a great deal of excitement for over 10 years. The industry’s enthusiasm lies in…
Read More »When a consumer with a southern drawl told his healthcare provider’s call center agent that his body mass index was…
Read More »Speech analytics vendors often reel in customers by touting their products as the holy grail of contact center efficiency and…
Read More »It’s easy to get excited about the promise of . The ability to gain insight into customer interactions and potentially…
Read More »