Multichannel customer contact has been getting plenty of air play at industry events and in countless webinars, articles, blogs and…
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The health care industry has been undergoing a service evolution in recent years as patients exercise more choice about their…
Read More »Ever feel like Goose and Maverick from Top Gun: “I feel the need, the need for speed”? Impatience at senior…
Read More »Traditionally, call centers have acquired new technology and funded new initiatives with capital dollars. However, more and more technology is…
Read More »It seems like only yesterday that we budgeted and planned for 2011. Now 2012 is upon us. We’re hearing that…
Read More »We get the sense that the pursuit of technology projects is on the rise. Before anyone gets too excited though,…
Read More »In the age of service frustration and cynicism, it is still possible to “wow” customers. Many companies win them over…
Read More »Those of us who make our living in and around contact centers know that sinking feeling when someone asks you…
Read More »Imagine for a moment that you have an unlimited budget for technology. And as long as we are dreaming, let’s…
Read More »Evren Aker from leading unified communications vendor Interactive Intelligence lays out the migration roadmap for enterprises in the Middle East…
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