Teleopti is celebrating it’s tenth year anniversary operating in the MENA region.
It was in 2006 that Teleopti management team understood the need to expand its business into this fast evolving region, and within a year a representative office was opened. The results quickly exceeded expectations. The company started with just a couple of employees and one customer, but now boasts more than 50 established customers. Teleopti’s customer list varies from major Telecom operators, banks, and many different verticals within the region. Teleopti ranks number one when it comes to the number of customers and sold licenses, a number that tops all competition.
“I vividly remember my first deal closing. Teleopti has undergone spectacular growth since. We proud ourselves in taking part of transforming the face of customer service in the region”, commented Hossam Amer, Regional Manager, Teleopti MENA. “Over the past decade we have witnessed contact centres transforming, we can say with absolute confidence that they are on the right track”, Hossam adds.
Teleopti has been named leading worldwide WFM vendor by DMG Consulting for the second consecutive year. A ranking attributed in recognition of the remarkable efforts made to continue developing a first-class workforce management solution, and the engagement towards customer satisfaction“ With such an honor comes great resposibility. We are constantly on the lookout opportunities for improvement. We enter 2016 with strong determination, aspiring to sustain our leading position next year as well”, says Olle During, Teleopti CEO.
The 10 year anniversary milestone not only marks off hard work and thriving, it is the occasion to look back and evaluate our achievements as well as our pitfalls. “With over 50 customers – and counting – across the region, we are committed to keep on providing top-quality service to our customers, thus enabling them to do the same”, says Hossam Amer.
Over the past 10 years the region’s technology consumption has increased. The Middle East has taken on the challenges to drive customer service to the next level, investing heavily in new technologies, and nurturing a qualified workforce. The Middle East represents a coveted market that constantly unfolds new opportunities, and at the same time challenges all boundaries. “We are geared up for the next 10 years, learning more, pushing ourselves to address the needs and challenges of modern day learning and development professionals by coming up with innovative solutions which redefine the way contact centers operate. Pushing the ambition a little bit further, we want to be the foremost WFM vendor in the region and in the world”, says Magnus Geverts, Chief Business Development Officer.
Teleopti has spent tremendous efforts to establish and develop long-term partnerships, adding value to each other, performing at the highest level, and cultivating mutual trust “Building strong partnerships has always been at the core of Teleopti’ s strategy. When we look at the list of the partners we have worked with in the last 10 years, it is in itself a testimony of how much we have grown as a solution provider and as an organization”, says Hossam Amer.
For more information, please contact:
Contact: Hossam Amer
Phone: +971 50 7381814
Media Contact: Mariam Akkar
Phone: +971 50 6558355
About Teleopti WFM
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.
Founded in 1992, Swedish-established Teleopti has customers in over 75 countries, offices in Stockholm, Oslo, Helsinki, London, Duisburg, Moscow, Istanbul, Dubai, Beijing, Shenzhen, Kuala Lumpur, New York, Atlanta, Denver, Saõ Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. Find out more: www.teleopti.com