The Brave New World of Self ServiceFigure 1:The Self-Service/Assisted-Service Maturity Spectrum shows the value of increasing channel deployment and cross cultural collaboration.AuthorPosted byCustomer Middle East EditorPublishedApril 20, 20115:43 amTwitterFacebookLinkedInShare this postShare this postClose sharing boxThe Brave New World of Self ServiceTwitterFacebookLinkedInPosted by Customer Middle East Editor on April 20, 2011.