Banks and telecoms providers keen to enhance their customer service through alternative channels will be able to preview the latest video kiosk and social media integration solutions from Avaya, a global provider of business collaboration and communications solutions, at the Middle East Call Centre (MECC) exhibition held at Dubai’s International Convention and Exhibition Centre from June 5-6, 2012.
Avaya’s contact center technology, which extends to mobile devices including tablet PCs, is designed for companies who want to increase customer touch points and assist customers in remote locations via video.
With regional increases in social media adoption and the blurring between consumers and businesses on sites such as Twitter, new contact center solutions from Avaya keep customer service agents apprised of feedback from users in real time, enabling companies to respond more effectively to changing market needs.
2012 marks Avaya’s seventh year of showcasing its contact centre leadership at MECC, taking place In addition to innovations such as video and social media integration, Avaya experts at MECC will highlight companies in the region which have leveraged the Avaya Aura® Contact Center Suite to deliver a differentiated service experience across all customer touch points.
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