Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having retained the award for “Call Centre OSP (Outsourced Service Provider) of the Year” at the 2012 Middle East Call Centre Awards organised by INSIGHTS.
In addition to receiving the most coveted award at the ceremony, CTS was nominated in 15 categories and won several other industry accolades including ‘Call Centre Manager of the Year’ (Khurram Iqbal), ‘Longevity Award for longest serving customer contract’ and ‘Best Sales Programme’.
Sajjad Hamid, Cupola Group Director of Sales & Marketing, said: “We are delighted to be consistently recognised by the industry for our commitment to high quality, customer focused solutions. The fact that we have won ‘Call Centre OSP of the Year’ over multiple years is a testament to our reputation as the preferred outsourcing service partner for a large number of blue chip multinationals and leading regional firms.”
About Cupola Group
Founded in 1994 and headquartered in Dubai, Cupola Group MEA is a diversified services provider offering high quality customised solutions to clients across the Middle East and Africa. The Group consists of Cupola Teleservices (CTS) and Cupola Plastic Cards (CPC). CTS is the Middle East’s pioneer in business process outsourcing and outsourced contact centre services, having offered these services to multinational corporations, large regional clients and SMEs since 1999.
CPC is a leading smart card manufacturer and personalisation services provider that offers end-to-end solutions to the financial services, telecommunications and retail sectors. Since its formation in 1999, CPC has been a major regional provider of financial products and services, loyalty programs and personalisation services and has established a sizable presence in the Middle East and Africa.