- Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference
- Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth and Profitability in MENA
Altitude Software, the leading independent global contact centre solutions vendor, today announced that it will be participating at the Middle East Call Centre (MECC) conference and exhibition to be held in Dubai from June 5 to June 6, 2012.
Altitude Software has entered 2012 with continued revenue growth reflecting significant increases in contracts with new and existing customers across the MENA region. ‘’Our commitment to providing world-class contact centre technology, combined with the rising liberalization momentum in MENA, places Altitude in a unique position to take advantage of the growth opportunities that lie ahead,’’ commented Riadh Boukhris, Altitude Software President Middle East & North Africa.
Boukhris stressed the importance for companies to focus on social media customer care: “Social media is rapidly changing the customer service industry. Consumers are increasingly turning to social media sites to solve problems, search for information and complain. It is therefore imperative for companies to evolve to next-generation contact center and benefit from internet communities.’’
This bears out a recent Frost & Sullivan research which finds that most firms are still struggling with how to contact customers via this medium. Altitude Software enables a smooth evolution to contact center 2.0, allowing contact centers to monitor and respond to social media, such as Facebook and twitter, with a unified consistent process. Agents have access to full customer interaction history and a complete knowledge base to provide support independently of the channel used.
Altitude’s seminar session on Wednesday June 6, 2012 at 1:00pm
Altitude will host a seminar session on current trends and opportunities for contact centers in the MENA region. Scheduled on June 6th, 2012 during the MECC 2012 event at the Dubai World Trade Center, the Altitude session shall explore the latest critical success factors for organizations willing to achieve customer experience excellence and to make the most out of social media.
The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won over 50 Industry Awards for Innovation and Performance in the last few years. The solution provides businesses with a wealth of advanced contact centre features in over 80 countries worldwide, with a fast-growing presence in the MENA region. It manages, in real time, enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.
For more information about the Middle East Call Centre conference and exhibition to be held at the Dubai World Trade Center from June 5 to 6, 2012, please visit www.insights-me.com