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    2. Posts tagged: MECC

    Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16

    In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…

    May 23, 2016
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    • Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16
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    Visiting MECC ’16 – Keep Up To Date With Industry Developments

    Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…

    April 18, 2016
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    • Visiting MECC ’16 – Keep Up To Date With Industry Developments
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    PCCI Group Expands Leadership Team; appoints new Chief Commercial Officer

    In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…

    April 3, 2016
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    • PCCI Group Expands Leadership Team; appoints new Chief Commercial Officer
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    PCCI Group moves Global Headquarters to Dubai

    PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to…

    April 3, 2016
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    Contact Centre Outsourcing Market Continues To Evolve – New Players and Contracts Keep Momentum Going.

    Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth. …

    March 10, 2016
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    • Contact Centre Outsourcing Market Continues To Evolve – New Players and Contracts Keep Momentum Going.
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    Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.

    Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…

    February 9, 2016
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    • Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.
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    Call Centre Show Dates Announced: Chance For Regional Professionals To Reinforce Their Role As Business Saviors

    The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai…

    February 1, 2016
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    • Call Centre Show Dates Announced: Chance For Regional Professionals To Reinforce Their Role As Business Saviors
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    Come Along And Enjoy The Show

    Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda…

    May 11, 2015
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    • Come Along And Enjoy The Show
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    Call Centre Show This Week To Highlight New & Innovative Outsourcing Options

    The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May…

    May 10, 2015
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    • Call Centre Show This Week To Highlight New & Innovative Outsourcing Options
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    Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015

    “Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at…

    April 11, 2015
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    • Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015
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    18th Edition of Middle East Call Centre Conference & Exhibition Announced

    In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in…

    April 14, 2014
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    • 18th Edition of Middle East Call Centre Conference & Exhibition Announced
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    MECC ’14 Countdown Newsletter #2

    Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…

    December 2, 2013
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    • MECC ’14 Countdown Newsletter #2
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    Middle East Call Centre 2013 Exhibition

    A short video of MECC ’13 Exhibition

    October 29, 2013
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    • Middle East Call Centre 2013 Exhibition
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    Social Media – The Case For The Contact Centre

    “Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…

    May 22, 2013
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    • Social Media – The Case For The Contact Centre
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    Interactive Intelligence to Showcase the Latest Contact Centre Technologies and Trends at MECC ’13

    Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…

    May 19, 2013
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    • Interactive Intelligence to Showcase the Latest Contact Centre Technologies and Trends at MECC ’13
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    A NEW TYPE OF CEO IS EMERGING

    “Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…

    May 2, 2013
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    • A NEW TYPE OF CEO IS EMERGING
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    Growing Use And Functionality Of Call Centres To Be Focus Of Dubai MECC’13 Event

    Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…

    April 24, 2013
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    • Growing Use And Functionality Of Call Centres To Be Focus Of Dubai MECC’13 Event
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    Customer Management Strategies Need To Move Up The Regional Corporate Agenda

    Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…

    March 14, 2013
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    • Customer Management Strategies Need To Move Up The Regional Corporate Agenda
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    Insights announces winners in 35 categories for Middle East Call Centre Awards 2012

    INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…

    June 14, 2012
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    • Insights announces winners in 35 categories for Middle East Call Centre Awards 2012
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    Cupola Teleservices (CTS) recognised again as “Call Centre OSP of the Year”

    Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having…

    June 10, 2012
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    • Cupola Teleservices (CTS) recognised again as “Call Centre OSP of the Year”
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    “Bring Social Media into your Business” recommends Altitude Software at Call Center Middle East 2012

    Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…

    June 4, 2012
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    • “Bring Social Media into your Business” recommends Altitude Software at Call Center Middle East 2012
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    REGIONAL ORGANISATIONS SERIOUS ABOUT CUSTOMER SERVICE ARE HEADING TO THE CALL CENTRE SHOW

    The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…

    June 4, 2012
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    • REGIONAL ORGANISATIONS SERIOUS ABOUT CUSTOMER SERVICE ARE HEADING TO THE CALL CENTRE SHOW
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    INSIGHTS ANNOUNCES SPONSORSHIP LINEUP FOR THE CALL CENTRE SHOW

    The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…

    June 4, 2012
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    • INSIGHTS ANNOUNCES SPONSORSHIP LINEUP FOR THE CALL CENTRE SHOW
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    Insights launch new C-level workshops for customer service strategy at MECC 2012

    INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…

    June 4, 2012
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    • Insights launch new C-level workshops for customer service strategy at MECC 2012
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    Local outsourcing a money-saver for firms

    The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…

    May 31, 2012
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    • Local outsourcing a money-saver for firms
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    Teleopti release new version of their workforce management solution Teleopti CCC

    Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version…

    May 27, 2012
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    • Teleopti release new version of their workforce management solution Teleopti CCC
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    Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solution at MECC ’12

    Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…

    May 22, 2012
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    • Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solution at MECC ’12
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    Contact Centre Outsourcing to debut at this year’s Middle East Call Centre

    Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…

    May 21, 2012
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    • Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
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    Getting Top-Level Support for the Contact Center

    Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service…

    May 19, 2012
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    • Getting Top-Level Support for the Contact Center
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    Insights Middle East announces dates for Middle East Call Centre 2012

    INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…

    May 13, 2012
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    • Insights Middle East announces dates for Middle East Call Centre 2012
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