Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16
In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…
Visiting MECC ’16 – Keep Up To Date With Industry Developments
Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…
PCCI Group Expands Leadership Team; appoints new Chief Commercial Officer
In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…
PCCI Group moves Global Headquarters to Dubai
PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to…
Contact Centre Outsourcing Market Continues To Evolve – New Players and Contracts Keep Momentum Going.
Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth. …
Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.
Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…
Call Centre Show Dates Announced: Chance For Regional Professionals To Reinforce Their Role As Business Saviors
The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai…
Come Along And Enjoy The Show
Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda…
Call Centre Show This Week To Highlight New & Innovative Outsourcing Options
The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May…
Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015
“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at…
18th Edition of Middle East Call Centre Conference & Exhibition Announced
In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in…
MECC ’14 Countdown Newsletter #2
Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
Middle East Call Centre 2013 Exhibition
A short video of MECC ’13 Exhibition
Social Media – The Case For The Contact Centre
“Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…
Interactive Intelligence to Showcase the Latest Contact Centre Technologies and Trends at MECC ’13
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…
A NEW TYPE OF CEO IS EMERGING
“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
Growing Use And Functionality Of Call Centres To Be Focus Of Dubai MECC’13 Event
Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…
Customer Management Strategies Need To Move Up The Regional Corporate Agenda
Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…
Insights announces winners in 35 categories for Middle East Call Centre Awards 2012
INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…
Cupola Teleservices (CTS) recognised again as “Call Centre OSP of the Year”
Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having…
“Bring Social Media into your Business” recommends Altitude Software at Call Center Middle East 2012
Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…
REGIONAL ORGANISATIONS SERIOUS ABOUT CUSTOMER SERVICE ARE HEADING TO THE CALL CENTRE SHOW
The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…
INSIGHTS ANNOUNCES SPONSORSHIP LINEUP FOR THE CALL CENTRE SHOW
The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…
Insights launch new C-level workshops for customer service strategy at MECC 2012
INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
Local outsourcing a money-saver for firms
The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Teleopti release new version of their workforce management solution Teleopti CCC
Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version…
Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solution at MECC ’12
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Getting Top-Level Support for the Contact Center
Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service…
Insights Middle East announces dates for Middle East Call Centre 2012
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
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