Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16
In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…
In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…
Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…
In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…
PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to…
Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth. …
Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…
The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai…
Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda…
The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May…
“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at…
In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in…
Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
A short video of MECC ’13 Exhibition
“Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…
“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…
Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…
INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…
Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having…
Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…
The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…
The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…
INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version…
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service…
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
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