In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…
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Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…
Read More »In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…
Read More »PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to…
Read More »Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth. …
Read More »Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…
Read More »The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai…
Read More »Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda…
Read More »The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May…
Read More »“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at…
Read More »In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in…
Read More »Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
Read More »“Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…
Read More »“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
Read More »Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…
Read More »Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…
Read More »INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…
Read More »Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having…
Read More »Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…
Read More »The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…
Read More »The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…
Read More »INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
Read More »The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Read More »Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Read More »Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Read More »Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
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