Now in it’s 12th year, the competition continues to shine a light on the region’s top call centres and in particular the key personnel who are driving improvements and excellent results in the sector. And all of this against the backdrop of a profession that is marked by multiple challenges. In some cases it’s the seemingly ubiquitous cost control mentality. For others it’s the inflexibility of processes which tend to favour the company over the customer, and for others it’s the lack of empowerment, especially for agents.
Countless staff however have found ways to move forward – through education, innovation, customer awareness, new ideas, creativity and so on, and these are the people and call centres that the INSIGHTS Awards seek to honour and celebrate.
It comes as no surprise therefore that certain regional companies seek to associate themselves with such a competition and its aim of promoting proactive change and meaningful, business-enhancing development. INSIGHTS is thus delighted to announce that Saudi Outsourcing specialist SmartLink and Kuwaiti telecom provider Viva Kuwait are the 2017’s Awards Night Sponsors.