When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of Excellent Solutions Co. Established in 2004, and with offices in Riyadh, Dammam and Jeddah, Excellent Solutions (ES) has worked with many of the kingdom’s leading commercial and governmental entities such as STC, Zain, Samba, NCB, Ministry of Labour, Ministry of Housing, Abdul Latif Jameel, National Water Company, ELM and many others. Along the way, and in recognition of its professionalism, standards-driven approach and contribution to Saudi jobs nationalization efforts, it has won many awards and accolades, both locally and internationally.
One particular area of Outsourcing service where ES has established market leadership is Debt Collection. Here the company has invested in dedicated resources covering business processes, staff, facilities and supporting technology. As a result it offers a large, well trained team, available on-demand, both male and female collectors, a dedicated legal unit with specialized lawyers for follow-up legal procedures, both local and international collections capabilities, and an experienced management and support team focused on increased collection rates and reduced collection times. The breadth of service is unmatched by any other regional provider and ES’s win-win philosophy improves corporate cash-flow whilst allowing clients to focus on their core competencies.
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