With an ongoing focus to provide first-rate services to its internal & external clients, Abdul Latif Jameel United Leasing (ALJL), a subsidiary of ALJ Group, the market leader for Automobile and Finance Sales in KSA has implemented ‘SpeechLog’ Call Recorder Solution from Globitel.
ALJL entrusted Tawasol – A highly experienced Solutions Provider and integrations Co. with qualified professionals, who consistently delivers the highest quality Contact Center and unified communications “VOIP” solutions, as their key consultants and implementing partner.
Tawasol, also a partner for Globitel in the western region of KSA, reached to an agreement with ALJL to install a call recording with the latest innovative technology which is offered from Globitel. With over 260 Branches spread all over the Kingdom, ALJL needed an architecture that could support its complex, multi-site, multi-client and multi-project business model.
ALJL regards call recording and quality monitoring as key to its focus on expertly managing customer interactions with proactive outbound contact capabilities, intelligent routing of all customer contacts, reporting and analytics technologies. The new call recording / quality monitoring solution is helping the company maximize the effectiveness of its business processes, resources and staff. In addition, maximize the return on investment with a lot of its outgoing phone calls being related to collection and sales.
“In our search for the right solution, we wanted to align with true partners who could deliver a scalable, multi-tenant, open architecture to successfully support our multi-faceted environment and deliver significant cost benefits,” says Mr. Khaled Omar Algakhlab Director ALJL – IT. “With SpeechLog All our calls are archived digitally, which allows for us to quickly and easily research problems, record collections related interaction with our clients and, most importantly, ensure that our representatives are handling our customers properly and efficiently.
“We are honored that our solutions cater to the needs of a high profile group like Abdul Lateef Jameel.” Mr. Fadi Qutaishat, Managing Director of Globitel KSA, added “Globitel’s SpeechLog has improved search functionality, easy-to-use forms, useful reminders and more detailed output and provides a better overall view of the customer experience; supports our global operability and reduces total cost of ownership. We are well positioned for further enhancements that can drive business growth.”
Globitel’s SpeechLog Call Recorder allows ALJL to gain valuable insights and intelligence from the customer interaction process, while ensuring that quality service is being provided.
Globitel, founded in 1996, offers a wide range of telecom solutions in more than 45 countries throughout the world covering Gulf, LEVANT, Africa, Asia Pacific, & Eastern Europe. Globitel’s portfolio consists of Roaming, Value Added Services, 3G/4G services and call center solutions including Customer Interaction Management and Workforce Optimization.
The ALJ Group is the market leader in providing innovative installment sales and leasing services in Saudi Arabia. Anticipating the delicate needs of consumers with in the financing, United Installment Sales Co. Ltd., (now Abdul Latif Jameel United Leasing – ALJL) was formed by ALJ in 1979. Its objective is to facilitate the sales of new and used Toyota and Lexus vehicles by providing financing for installment sales and leasing. ALJL also offers Leasing for ALJ’s consumer and electronic and durable products.
Tawasol is a Solution Integrator Company registered in the Kingdom of Saudi Arabia. Our teams of highly experienced, qualified professionals are consistently delivering highest quality Contact Center and unified communications “VOIP” solutions, business consultancy, outsourced operations and providing value-added services to top institutions in Saudi Arabia and within the Region.