Welcome to the first issue of the MECC ’15 newsletter. Hopefully you will have seen our initial announcement that the date for the next Middle East Call Centre ’15 (MECC ’15) show has been set as May 11 – 14, with the main MECC ’15 Exhibition & Conference running on May 12-13 at the usual prime Dubai venue, the Dubai International Convention & Exhibition Centre (DICEC) venue.
With the region continuing to enjoy strong growth trends and the industry itself undergoing some major shifts and innovations in customer expectations, technology options and new business imperatives, the stage is set for a host of international experts and the Middle East’s top call centre professionals and solutions providers to come together to learn new concepts and ideas, share best practice & useful tactics, and network to mutually beneficial effect – so, by all accounts, MECC ’15 definitely is looking like it will be the biggest call centre event the region has ever witnessed to date.
In summary, this is what show delegates can expect:-
- International Subject Matter Experts
- Multiple Conference Tracks & Workshops For The Whole Team
- An Amazing Awards Night Gala Dinner
- Successful, Regional Case Studies
- Emerging Middle East Standards & Best Practices
- The Latest, Regional Analytics & Benchmarking Results
- Special Show Offers, Insights, Guidance, Networking, Tools, Action Plans & Bonuses That You Will Not Find Anywhere Else.
More details and the unique, special features that mark MECC out from any other event in the region will be revealed in future MECC ’15 newsletters. In the meantime, be sure and mark your May calendar accordingly, and, if practical, try and get your senior decision-making colleagues to join you also (thus having independent experts get over the same call centre value points that you are probably aiming for also – a definite win-win). I can assure you that both of you will take away lots of highly relevant and actionable guidance, and as a result be able to take your call centre forward in myriad new ways thereafter – it is, after all the only regional call centre show customized for this market.
As always the bulk of our newsletter contains an eclectic mix of thoughts and insights from some of industry’s top consultants and practitioners. First up is the ever-incisive Kathleen Peterson with her timely “Dear Santa……..from the Contact Centre” wish list. If nothing else, this is bound to raise a seasonal chuckle. She is followed by Janet Le Blanc with some key suggestions on Customer Experience management (CEM), and then by the formidable Frederick Van Bennekom with his tell-it-as-it-really-is approach to what you need to be aware of when running customer service surveys. To those who are keen to move ahead with CEM plans in the short term, we can recommend attendance at the forthcoming “CEM Essentials” course in Dubai on Jan 19/20. In addition the man himself, Dr. Fred, will be in town on Feb 10-12 to conduct his acclaimed “Survey Design & Data Analysis” Workshop – I encourage you not to miss these two “standout” workshops if you have projects to accomplish in these two areas.
Till the next MECC ’15 newsletter
Have a Happy New Year.