Hi, and I trust the new year has started off well for you.
As you might expect, we are busy with our preparations for the forthcoming MECC ’15 show in May and are getting more and more excited by the day at the prospect of so many solutions providers, international experts and regional professionals coming together to learn, share and network at the region’s biggest call centre event.
On the free-to-attend MECC ’15 Exhibition front, the ever expanding list of exhibitors are gearing up to “wow” us with what’s possible, profile their latest products and services and to craft some very special “show deals” for exhibition visitors. More details of what’s in store here and the fantastic variety and options that will be available will be highlighted in future newsletter issues.
On the MECC ’15 conference side, expansion is also the order of the day, and delegates need look no further in order to keep up with the latest strategies, trends, tactics and best practice for “raising their game” in the fast changing and expanding world of customer interaction. To this end, the popular MECC “Operational Excellence” and “Executive Awareness/Leadership” themes will be supplemented this year to include Outsourcing, Digital Customer Service, CRM and Technology Optimisation Strategies. These details, along with the special deals and business on offer to delegates will all be on the MECC ’15 website shortly, so be sure and check www.insights-me.com/mecc over the coming weeks. I can guarantee you will be not be disappointed and, as always, there will also be some very special surprises for everybody!
Elsewhere in this issue you will find some opinion-piece “appetizers” for some of the issues that will be covered at MECC ’15. Kathleen Peterson warns of the dangers of “flying by the seat of your pants” by not learning how to deploy workforce management functionality properly, Mailyn Saulnier highlights some of the future technologies we will need to integrate in the near future and Jay Minucci reminds us of the potential for improvement in the area of attrition, a big problem we know for many regional call centres. Enjoy!