“Middle East Contact Centre outsourcers are enjoying a surge in demand for their services at present but what is most unique about this market sector is the variety of business models being used by the market players in each country in the region. There is simply no one-size-fits-all way of operating”, says Dominick Keenaghan, president of Middle East Call Centre 2013 (MECC ’13) show organizers INSIGHTS, “and the particular blend of market/relationship/project-driven opportunities seems to be different in each country.
So, in KSA for example, the biggest buyer of services is the government and that requires one set of skills whilst in Qatar clients are more inclined to a vertical mix of interaction services that includes application specific web support, remote interactions and face-to-face contact. One UAE outsourcer succeeds on the basis of it’s long term track record and reputation in the market and actually turns away business that does not result in a win-win situation, whilst a new UAE market entrant is building momentum by leveraging the financial strength and acquisition strategy of its parent company to grow it’s business steadily.”
The Middle East Contact Centre Outsourcing market is full of energy and innovation at present, and the leading regional outsources such as Smartlink, Cupola, bpo+, Tanfeeth and City Services Consultancy are all participating at the MECC 13 Exhibition in Dubai on June 4/5, 2013. Each of these vendors has a unique set of competencies and strengths and MECC ’13 visitors will be able to collect new ideas and learn first hand how companies similar to their own are leveraging Outsourcing for significant commercial benefit.
About MECC 2013
The MECC ‘13 show is organized by INSIGHTS, and is widely acknowledged as the premier call centre and customer management event for the region. The 2013 version takes place June 3 – 6 at the Dubai International Convention and Exhibition Centre (DICEC) and comprises the MECC ‘13 Conference & MECC ’13 Exhibition. The former offers the region’s top call centre and customer management professionals a unique, expert-led forum to get up-to-date with the industry’s latest trends and developments, gain fresh ideas and contacts, discuss common issues, and re-invigorate their current development plans. The INSIGHTS Middle East Call Centre Awards 2013 event is also a key attraction of MECC ’13 for the industry’s top performers.
INSIGHTS is the only Customer Interaction dedicated, Professional Services Organisation in the Middle East region to offer a combination of regional experience (17 years serving the regional industry), industry journals (spearheaded by the Customer Middle East portal), international accreditation with recognised global industry bodies (G-CEM, CIAC, etc.), accredited and certified Call Centre training programs (English & Arabic), the region’s only dedicated Call Centre Conferences and Exhibitions and is the developer of the Call Centre Lifecycle Development System.
For further details contact Dominick Keenaghan on +971-4-3329211 (mobile 050-6595406) or email firstname.lastname@example.org. Web site is www.insights-me.com
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