Spanco Golden Key Solutions; a leading provider of state of the art contact centre and BPO solutions and IT services in the GCC countries, is utilizing MECC 2011 as its launch pad for three new premium services that cater for some of the essential needs in the Qatari market. The new services; MarhabaDial, MyCarSouq and QatarDay, were designed to make optimal use of the various communication tools to provide information faster and on the move.
According to a company spokesman, the launch of these three services marks another milestone in SpancoGKS’ commitment to serve the Qatari business and social communities through a more focused approach that builds on the company’s successful history of customer management and service excellence.
Established in 1995, the company is known for helping clients improve operations, quality and efficiency, while lowering costs by outsourcing. SpancoGKS’ reputation in the region has been shaped over years by a combination of experience, people, latest technologies, domain expertise and rigorous quality processes.
Whether it is by phone, SMS, mobile WAP or Web, Qatari customers can now get instant and on-demand premium and concierge services with this new information service for shoppers and consumers.
Utilising some of the strongest and biggest yellow pages and business databases, the MarhabaDial comprises three different channels to offer its services.
The Directory Assistance Services (Helpline) channel is designed to provide a single number to answer all inquiries a customer may have about different products. This includes detailed and complete information about the products, complimented with 365/24/7 access to the information over phone or on the Web. This single number will also enable the customers to avail a host of unique services that are not available through other directory services.
Furthermore, the Premium Services (Concierge) channel provides individuals with exclusive solutions to assist them in getting services at discount rates. These concierge services include:
- Appointment Scheduling; For doctors, dentists, veterinary, repair man, spa, saloon etc.
- Car Care For car servicing,
- Bill Payments:for payment of water, electricity, mobile and other utility bills.
- Tenancy Services: for assisting in finding suitable residential and commercial rentals.
- Online Distribution Services: for telecom products, banking and insurance products.
TMS (Tailor Made Services), on the other hand, are designed to online branding and marketing services to businesses and companies. These services include low cost marketing, brand building, shoppers guide as well as online distribution services for telecom products, banking and insurance products.
Have a look: www.marhabadial.com
In particular, the classified ads section provides easy access to loads of offers of accommodation, cars, household, jobs and electronics in a buyer-seller direct communication style.
The reviews section includes restaurants, shopping, movies and nightlife along with a weekend planner.
Check it here: www.qatarday.com
My Car Souq
Both new and used cars will be available for sale through this service.
In addition, MyCarSouq will feature a special section for the latest in automotive news and launches along with end user reviews of cars.
The portal will be available soon here: www.mycarsouq.com
Further information about Spanco Golden Key Solutions can be obtained from their corporate site at: www.spancogks.com