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    2. Posts tagged: Call Centre

    Contact Center Challenges and Priorities for 2021: A Year Like No Other

    It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…

    August 11, 2021
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    • Contact Center Challenges and Priorities for 2021: A Year Like No Other
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    Making AI Work in the Contact Center

    In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…

    July 28, 2020
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    • Making AI Work in the Contact Center
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    du Employs 44 New UAE Nationals in Fujairah Call Centre

    In another step to reflect its commitment to the vision of the UAE leadership for nationalization, du announced the appointment…

    February 9, 2014
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    • du Employs 44 New UAE Nationals in Fujairah Call Centre
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    MECC ’14 Countdown Newsletter #2

    Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…

    December 2, 2013
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    • MECC ’14 Countdown Newsletter #2
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    A NEW TYPE OF CEO IS EMERGING

    “Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…

    May 2, 2013
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    • A NEW TYPE OF CEO IS EMERGING
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    The Chicken and the Egg: How IT and the Contact Center Succeed Together

      In 20 years of consulting and hundreds of projects, I have seen some typical scenarios play out in client…

    March 19, 2013
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    • The Chicken and the Egg: How IT and the Contact Center Succeed Together
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    Insights launch new C-level workshops for customer service strategy at MECC 2012

    INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…

    June 4, 2012
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    • Insights launch new C-level workshops for customer service strategy at MECC 2012
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    Local outsourcing a money-saver for firms

    The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…

    May 31, 2012
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    • Local outsourcing a money-saver for firms
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    Contact Centre Outsourcing to debut at this year’s Middle East Call Centre

    Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…

    May 21, 2012
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    • Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
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    Insights Middle East announces dates for Middle East Call Centre 2012

    INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…

    May 13, 2012
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    • Insights Middle East announces dates for Middle East Call Centre 2012
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    Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business

    The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…

    May 9, 2012
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    • Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business
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    Regional organisations need to raise their customer retention game

    INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…

    May 9, 2012
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    • Regional organisations need to raise their customer retention game
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