Contact Center Challenges and Priorities for 2021: A Year Like No Other
It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…
It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…
In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…
In another step to reflect its commitment to the vision of the UAE leadership for nationalization, du announced the appointment…
Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
In 20 years of consulting and hundreds of projects, I have seen some typical scenarios play out in client…
INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
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