Contact Center Challenges and Priorities for 2021: A Year Like No Other
It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…
Making AI Work in the Contact Center
In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…
du Employs 44 New UAE Nationals in Fujairah Call Centre
In another step to reflect its commitment to the vision of the UAE leadership for nationalization, du announced the appointment…
MECC ’14 Countdown Newsletter #2
Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
A NEW TYPE OF CEO IS EMERGING
“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
The Chicken and the Egg: How IT and the Contact Center Succeed Together
In 20 years of consulting and hundreds of projects, I have seen some typical scenarios play out in client…
Insights launch new C-level workshops for customer service strategy at MECC 2012
INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
Local outsourcing a money-saver for firms
The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Insights Middle East announces dates for Middle East Call Centre 2012
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business
The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
Regional organisations need to raise their customer retention game
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
You must be logged in to post a comment.