Customer Engagement

News

Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership

Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class…

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Technology

The Road To Analytics For Customer Engagement

The systematic computational analysis of data or statistics”— that’s how the Oxford Dictionary defines analytics. Analyzing data has a variety…

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Customer Engagement

Enough of the ideas, where’s the execution?

I’ve just had the pleasure of chairing a customer engagement conference. There were some great speakers. One of my favourites…

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Customer Engagement

Altitude Software Showcases True Customer Engagement at Middle East Call Center 2014

Altitude Software Demonstrates Technology Innovation and Market Leadership at MECC 2014, Dubai International Convention Center, June 8-9, Booth A-34 Strengthened…

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Customer Engagement

Offense or Defense … Where Do Your Skills Take You?

Although football season is over, the game’s basic functions provide a reasonable context for evaluating the inner workings of your…

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