Teleopti brings agility and sophistication to customer interactions for Mitel contact center customers

teleoptiThe agreement will integrate Teleopti WFM with the contact center offerings for Mitel’s MiVoice Business and MX-One platforms to deliver an enterprise caliber workforce management offering to Mitel’s global channels and customers. The companies will also devote marketing and consulting resources to help generate awareness and adoption of the solution.

As part of the announcement, Brian Spencer, vice president of contact center sales for Mitel and David Påhlman, president of Teleopti Inc. discuss what the partnership means for customers.

Why has Mitel and Teleopti entered into a partnership?

Brian: Mitel wanted to strengthen its contact center offering with market leading workforce management on a global basis. Factoring in global reach, mutual customers, industry leadership and capability, Teleopti was a natural fit.

What was behind the decision to team up with Mitel?

David: Teleopti and Mitel have a strong alignment in channels and go to market strategies, as well as a substantial joint customer base across all sizes of contact centers. Culturally we are a great fit. Mitel has placed a strong emphasis on delivering innovative solutions that drive a differentiated end user experience which is something we at Teleopti also believe in.

How will this partnership benefit your customers and channels?

Brian: Customers benefit from a seamless solution from two leaders in communications and contact centers. Channels receive a single global offering inclusive of product, services and support for sophisticated and large contact centers.

How will this alliance help both companies compete in today’s market?

Brian: Mitel strategically leverages partnerships with market leaders to deliver customers a total contact center solution. This strategy makes us nimbler, more responsive to changing demands. Partnering with Teleopti fits this strategy.

David: Mitel customers will gain easy access to the most advanced and user-friendly workforce management software in the market, to help them optimize staffing and increase operational efficiency across all channels.

Teleopti WFM solution is available for the Mitel channels and customers with immediate effect.

The partnership was launched at the 17th Annual Call Center Week in Las Vegas and the Mitel and Teleopti solutions are on display in booth 525 (Mitel) and booth 308 (Teleopti).

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