- Unified IP 7.1 release honored for exceptional innovation
- Solution delivers simple and flexible interaction management, creating a highly differentiated multichannel, multi-choice customer experience
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, announced today that TMC, a global, integrated media company, has named Aspect’s Unified IP 7.1 as a CUSTOMER Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com. The Product of the Year awards recognizes products that display vision, leadership and diligence in driving the evolution of the customer experience.
Aspect’s Unified IP 7 family includes features that address what many companies say is the most challenging business capability – effectively managing and delivering differentiated customer service in light of consumer demand for expanded choices in communication channels. As contact centers grapple with increased demand from consumers for seamless, multichannel interactions, Aspect delivers enterprises a solution that allows them to provide not just acceptable but exceptional customer experiences.
“Receiving the CUSTOMER Magazine 2012 Product of the year award is yet another proof point of the renewed innovation, commitment and enthusiasm that permeates the Aspect culture,” says Chris Koziol, president and general manager of the Interaction Management division at Aspect. “With the ability to provide customers operational agility and solution flexibility, Unified IP 7.1 is a best-in-class interaction management solution that enables organizations to deliver consistent experiences across all communications channels – from voice, to chat to social – creating a single service experience continuum.”
Aspect’s Unified IP 7.1 is available globally. For more information on Unified IP 7.1, click here.