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Altitude Software Joins Leading Contact Centre Event in the Middle East

  • Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates
  • The European Company Marks Continued Momentum with the Altitude uCI suite in the MENA region
Riadh Boukhris, Altitude Software President Middle East & North Africa
Riadh Boukhris, Altitude Software President Middle East & North Africa

Altitude Software, a global leader in contact center technology, will be exhibiting at MECC 2013, the premier conference and exhibition for the contact centre industry in the Middle East to be held in Dubai, UAE from June 4 to June 5, 2013.

“Altitude looks at the Middle East and North Africa region as key for its long-term growth strategy and we’re delighted to intensify our focus on this fast-growing market in order to reinforce our positioning as the leading platform-independent contact centre solution provider”, said Riadh Boukhris, Altitude Software President MENA.

MECC 2013 is widely viewed as the premier regional gathering event for the contact center community in the Middle East region, attracting delegates from numerous countries such as the UAE, Qatar, Bahrain, Turkey, KSA and Kuwait. This year’s event − which will host industry professionals, presenters and analysts, in addition to service providers − is expected to have a 30% bigger attendance than last year.

The highlight of Altitude’s participation at Dubai MECC 2013 is the introduction of the new release of the award-winning Altitude uCI customer interaction management suite. Altitude uCI 8 helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations. It brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement.

Spotlighting market-leading, proven contact centre technology

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. Altitude Software boasts customers in 5 continents and provides a regional base in Dubai Internet City, UAE for the entire Middle East and North Africa region.

The European company will be presenting at the MECC seminar sessions the issues and trends that affect organizations’ customer interaction management processes. The focus of the Altitude session will be on how to implement successful processes for leveraging customer interactions across the enterprise and how to promote the contact center importance in the organization. Altitude’s seminar session is scheduled on Wednesday 5th June 2013 at 1pm.

“MECC 2013 is an excellent opportunity for us to highlight the strength of Altitude’s contact centre solutions,” commented Jose Duarte, Altitude Software Contact Centre Specialist. “We are proud of our track record in exceeding our customer expectations across the MENA region and look forward to serving the needs of Middle Eastern organizations that opt for the benefits of a truly platform-independent and multichannel contact centre solution.”

The Middle East Call Centre (MECC) 2013 event takes place at the Dubai International Convention Centre from June 4 to June 5, 2013. For more details about the show and the international line up of speakers see

About Altitude Software

Altitude Software ( is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), Etisalat (UAE), G4S (KSA), National Water Company (KSA), Abu Dhabi Islamic Bank (UAE), Al Hamra Village (UAE), Trust (Bahrain), Procco (Bahrain), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Air Miles (UAE), and Yemen PTC. Altitude Software can be reached at +971 4 391 8880 or emailed to

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