Companies are using newer technologies to interact with their customers at all stages, ranging from discovery, evaluation, purchase, accessibility, usage, support, abandon up to re-engagement. But it’s not enough to know that these interactions exist. If you want to shift your customers’ perceptions, you have to examine those interactions on a deeper level. Specifically, you need to look at the types of interactions customers have and the qualities that those interactions embody. And that’s where a good Customer Interaction Management Technology comes into play. Ameyo from Drishti Soft Solutions is one comprehensive suite of solutions which can cater to each & every need in the CIM sphere. Ameyo adeptly plugs into any organization’s customer experience ecosystem and drives the customer interactions in a very swift manner.
Drishti Soft Solutions is an innovator of Contact Center Solutions for BPOs as well as Enterprises. Unlike prevailing hardware based solutions, we have successfully developed a software based contact center solution that offers complete flexibility and scalability. Ours is an up to date solution which takes care of your Social Media, Chat and all other multi-channel interactions. We are present in more than 40 countries across regions including, APAC, Middle East, Africa, India & SAARC with more than 1,000 customers in various verticals such as: Government, BPO’s, E-Commerce, Retail, Travel & Tourism, Logistics and BFSI.
Owing to the contemporary business environment which is conducive of multilateral business growth across sectors, global organizations are eyeballing Middle East to set-up their shop and ride the growth wave. The Middle East market offers similar trade-offs such as low cost and skilled labor that typical outsourcing destinations offer, which provides a fertile ground for contact centers to thrive on. An additional unique advantage comes from the middle east time-zone that roughly overlaps the world’s three biggest economies of North America, Europe and Asia. Proximity to Europe, a multilingual workforce and Arabic speakers with native proficiency are also a plus. All these factors spawn ample reasons for a viral growth of contact center market in Middle East region and several Contact Center Solution providers are vying for grabbing their share of the pie.
To cater to the growing demand of Customer Service solutions in Middle East, we are focused towards establishing a regional office where we can dedicate our attention to our clientele as well as expand our network of business partners across the region. We strongly believe that our solution, which has received numerous acclaim for its innovative capabilities will serve to be a groundbreaking solution for the businesses in the region.