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Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.

expassHi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast of industry developments and the latest news from the region’s most important annual contact centre event, the Middle East Call Centre (MECC ’16) 2016 show to be held in Dubai from May 31 – June 1

This year MECC ’16 will continue to evolve and a large number of extra, visitor-useful features are being added such as expanded pre-event coverage, a mobile show app and at the event itself, an expanded seminar program, speed networking and a VIP/hosted buyers area. As always, MECC ’16 will showcase the latest technology, product suites, new service offerings, outsourcing packages and special offers – for those in the market and/or looking to upgrade just knowing who to talk to and where to start to look for these options will save you an enormous amount of time and effort going forward.

Elsewhere in the newsletter and given the region’s fascination with new ideas and the latest trends, our two core articles should prove particularly informative – the first is essentially a selection of case studies on how new customer interaction solutions are being implemented – food indeed for thought. The second is that all important trends review that forms the essential backdrop to your current thinking on what is important going forward and what to focus on.

As always we look forward to your feedback and watch out for some more exciting MECC ’16 news and updates shortly.

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