Contact Center Challenges and Priorities for 2021: A Year Like No Other
It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…
What to Do After Migrating Your Contact Center to the Cloud
This year, we’ve seen much of the workforce shift to remote work as companies adapted to operating during a global…
Making AI Work in the Contact Center
In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…
A Better Way To Measure Success In Your Contact Center
Metrics have always been a staple of the contact center industry. Most leaders are never far away from a report…
Neuron Launches World-class Medical Contact Centre in UAE
Neuron Scoops Prestigious 2016 MENAIR Insurance Award for Best Claims Management Service Provider Altitude Software, a global provider of omnichannel…
Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.
Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…
Ten Keys to Building the Contact Centre Your Customers Deserve
Executive-level support Powerful, Enlightened Leadership Contact Centre positioned as “The Centre of Excellence” Strategic and Tactical Alignment Processes designed, mapped,…
Can Mobile be the Birth of Great Customer Experiences?
I try not to be too sensitive, but after 25 years in the contact center industry, I still feel myself…
Middle East Insurance Providers Can Gain a Competitive Advantage by Deploying Advanced Contact Centre Technology Solutions
Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle…
Local outsourcing a money-saver for firms
The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Insights Middle East announces dates for Middle East Call Centre 2012
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business
The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
Regional organisations need to raise their customer retention game
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Afro Asian Assistance Implements World-Class Contact Center in Bahrain with Altitude Software
A unique multimedia contact centre dedicated to Travel Assistance and Travel Insurance has been launched in Bahrain to support Afro…
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