It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…
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This year, we’ve seen much of the workforce shift to remote work as companies adapted to operating during a global…
Read More »In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…
Read More »Metrics have always been a staple of the contact center industry. Most leaders are never far away from a report…
Read More »Neuron Scoops Prestigious 2016 MENAIR Insurance Award for Best Claims Management Service Provider Altitude Software, a global provider of omnichannel…
Read More »Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…
Read More »Executive-level support Powerful, Enlightened Leadership Contact Centre positioned as “The Centre of Excellence” Strategic and Tactical Alignment Processes designed, mapped,…
Read More »I try not to be too sensitive, but after 25 years in the contact center industry, I still feel myself…
Read More »Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle…
Read More »The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Read More »Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »A unique multimedia contact centre dedicated to Travel Assistance and Travel Insurance has been launched in Bahrain to support Afro…
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