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    2. Posts tagged: Contact Centre

    Contact Center Challenges and Priorities for 2021: A Year Like No Other

    It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…

    August 11, 2021
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    • Contact Center Challenges and Priorities for 2021: A Year Like No Other
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    What to Do After Migrating Your Contact Center to the Cloud

    This year, we’ve seen much of the workforce shift to remote work as companies adapted to operating during a global…

    February 3, 2021
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    • What to Do After Migrating Your Contact Center to the Cloud
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    Making AI Work in the Contact Center

    In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…

    July 28, 2020
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    • Making AI Work in the Contact Center
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    A Better Way To Measure Success In Your Contact Center

    Metrics have always been a staple of the contact center industry. Most leaders are never far away from a report…

    April 18, 2016
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    • A Better Way To Measure Success In Your Contact Center
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    Neuron Launches World-class Medical Contact Centre in UAE

    Neuron Scoops Prestigious 2016 MENAIR Insurance Award for Best Claims Management Service Provider Altitude Software, a global provider of omnichannel…

    April 7, 2016
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    • Neuron Launches World-class Medical Contact Centre in UAE
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    Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.

    Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…

    February 9, 2016
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    • Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.
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    Ten Keys to Building the Contact Centre Your Customers Deserve

    Executive-level support Powerful, Enlightened Leadership Contact Centre positioned as “The Centre of Excellence” Strategic and Tactical Alignment Processes designed, mapped,…

    May 10, 2015
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    • Ten Keys to Building the Contact Centre Your Customers Deserve
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    Can Mobile be the Birth of Great Customer Experiences?

    I try not to be too sensitive, but after 25 years in the contact center industry, I still feel myself…

    October 13, 2013
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    • Can Mobile be the Birth of Great Customer Experiences?
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    Middle East Insurance Providers Can Gain a Competitive Advantage by Deploying Advanced Contact Centre Technology Solutions

    Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle…

    May 6, 2013
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    • Middle East Insurance Providers Can Gain a Competitive Advantage by Deploying Advanced Contact Centre Technology Solutions
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    Local outsourcing a money-saver for firms

    The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…

    May 31, 2012
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    Contact Centre Outsourcing to debut at this year’s Middle East Call Centre

    Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…

    May 21, 2012
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    • Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
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    Insights Middle East announces dates for Middle East Call Centre 2012

    INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…

    May 13, 2012
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    • Insights Middle East announces dates for Middle East Call Centre 2012
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    Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business

    The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…

    May 9, 2012
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    • Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business
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    Regional organisations need to raise their customer retention game

    INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…

    May 9, 2012
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    • Regional organisations need to raise their customer retention game
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    Afro Asian Assistance Implements World-Class Contact Center in Bahrain with Altitude Software

    A unique multimedia contact centre dedicated to Travel Assistance and Travel Insurance has been launched in Bahrain to support Afro…

    April 15, 2012
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    • Afro Asian Assistance Implements World-Class Contact Center in Bahrain with Altitude Software
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