Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications and contact centre solutions, is participating at the Saudi Arabia CIO Summit 2012. The event taking place between 25th- 26th September, 2012 at the Hilton hotel, Jeddah, Saudi Arabia brings together the region’s top CIOs, CTOs and IT business executives. Interactive Intelligence is demonstrating its award-winning Customer Interaction Center® (CIC) 4.0 solution, a powerful, all-in-one application platform architected for SIP and Voice over IP (VoIP) that serves all of a business’s communication and process automation needs.
Mr. Abdul Nasser Bangcola, country manager,Saudi Arabiaat Interactive Intelligence says, “The IT sector in Saudi is booming on account of the huge technology investments by the government, the Kingdom’s powerful presence in the oil and gas and financial services sectors and constant innovation by the country’s banks and telecom companies. The market presents a huge amount of business opportunities for Interactive Intelligence. The CIO Summit puts us in contact with a large number of top level IT decision makers across government and enterprises. It gives us a good platform to educate regional CIOs about the strengths and capabilities of our technology and build on our existing base of prestigious clients in the country.”
Interactive Intelligence’s Customer Interaction Center® is an all-in-one contact center platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service. It provides unified communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. The company’s Interaction Process Automation (IPA) application provides communications-based business process automation for control over multi-step people-centric processes. It gives visibility into operations, and content-inner management to handle even the most extensive information volumes.
Interactive Intelligence has more than 4,500 customers worldwide. The company has been honoured by Frost & Sullivan with its ‘Company of the Year, Contact Center Systems North America 2012’ award. It recently won the ‘ IP Contact Center Market Challenger PilotHouse’ award from Nemertes Research, receiving the highest overall score based on end-user ratings in the categories of technology, customer service, and value. Its position as a leader has been confirmed in Gartner’s 2012 Magic Quadrant for Contact Center Infrastructure, Worldwide report.