Interactive Intelligence Releases New Cloud-Based Enterprise Collaboration Service
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, has…
Interactive Intelligence Celebrates 20th Anniversary
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, is…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Interactive Intelligence Expands Footprint in Saudi Arabia by Signing Partnership Agreement with NCBS
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today…
Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure Report
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is…
Interactive Intelligence Reports Cloud Seat Growth of 67 Percent
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre and Unified Communications at MECC 2014
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication…
Interactive Intelligence and AWAL Sign Partnership Agreement for Saudi Arabia
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today…
Proactive Customer Contact Technologies: Getting Closer to Customer for Greater Business Benefits
If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply…
Cloud Contact Centre Solutions: CIO Checklist to Reap Maximum Benefit
The growing popularity of social and mobile channels is driving a paradigm shift in customer communications. Companies are now faced…
Interactive Intelligence to Offer Integration with Oracle Sales and Marketing Cloud Service
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…
Interactive Intelligence Named among World’s Top 500 Software and Service Providers
Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the…
Saudi Arabia CIO Summit 2012 – Interactive Intelligence Demonstrates Revolutionary Contact Centre, Unified Communications and BPA Technology
Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications…
Advancing Technology in Contact Centres- a Mixed Blessing for Customer Care in the Middle East?
Customer care is constantly reinventing itself as a result of advances in technology. Interactive Voice Response (IVR) technology and directed…
Turn Speech Analytics into Action
It’s easy to get excited about the promise of . The ability to gain insight into customer interactions and potentially…
Contact Centres in the Cloud: Are Hosted Unified Commmunication Solutions Right for Middle East Businesses?
It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…
Interactive Intelligence Releases Gateway, Media Server and SIP Proxy Combo Appliance, Interaction Edge™
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released Interaction…
Contact Centres in the Cloud: Is a Hosted Unified Commmunication Solution Right for You?
It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…
Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solution at MECC ’12
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Middle East Call Center Technology Putting Your Eggs in the ‘All-in-one Basket’
The contact center industry in the Middle East is booming. Outsourcing to the regions call center agencies is on the…
Interactive Intelligence Introduces New Mobile Customer Service Solution
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing a new software…
Interactive Intelligence Reports First-Quarter 2012 Financial Results
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for…
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