Interactive Intelligence

News

Interactive Intelligence Releases New Cloud-Based Enterprise Collaboration Service

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, has…

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News

Interactive Intelligence Celebrates 20th Anniversary

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, is…

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News

Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…

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News

Interactive Intelligence Expands Footprint in Saudi Arabia by Signing Partnership Agreement with NCBS

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today…

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News

Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure Report

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…

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News

Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is…

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News

Interactive Intelligence Reports Cloud Seat Growth of 67 Percent

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…

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MECC

Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre and Unified Communications at MECC 2014

Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication…

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News

Interactive Intelligence and AWAL Sign Partnership Agreement for Saudi Arabia

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today…

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News

Proactive Customer Contact Technologies: Getting Closer to Customer for Greater Business Benefits

If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply…

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News

Cloud Contact Centre Solutions: CIO Checklist to Reap Maximum Benefit

The growing popularity of social and mobile channels is driving a paradigm shift in customer communications. Companies are now faced…

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News

Interactive Intelligence to Offer Integration with Oracle Sales and Marketing Cloud Service

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…

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News

Interactive Intelligence Named among World’s Top 500 Software and Service Providers

Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the…

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News

Saudi Arabia CIO Summit 2012 – Interactive Intelligence Demonstrates Revolutionary Contact Centre, Unified Communications and BPA Technology

Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications…

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News

Advancing Technology in Contact Centres- a Mixed Blessing for Customer Care in the Middle East?

Customer care is constantly reinventing itself as a result of advances in technology. Interactive Voice Response (IVR) technology and directed…

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Technology

Turn Speech Analytics into Action

It’s easy to get excited about the promise of . The ability to gain insight into customer interactions and potentially…

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News

Contact Centres in the Cloud: Are Hosted Unified Commmunication Solutions Right for Middle East Businesses?

It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…

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News

Interactive Intelligence Releases Gateway, Media Server and SIP Proxy Combo Appliance, Interaction Edge™

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released Interaction…

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News

Contact Centres in the Cloud: Is a Hosted Unified Commmunication Solution Right for You?

It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…

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MECC

Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solution at MECC ’12

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…

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News

Middle East Call Center Technology Putting Your Eggs in the ‘All-in-one Basket’

The contact center industry in the Middle East is booming. Outsourcing to the regions call center agencies is on the…

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News

Interactive Intelligence Introduces New Mobile Customer Service Solution

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing a new software…

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News

Interactive Intelligence Reports First-Quarter 2012 Financial Results

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for…

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