Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been listed by Software Magazine among its Software 500, a ranking of the world’s 500 largest software and services suppliers.
This year Interactive Intelligence broke into the top 200 with a ranking of 182nd, which bests its ranking last year of 203rd. The company improved its ranking by growing corporate revenues 34 percent — from $237.4 million in 2012, to $318.2 million in 2013.
This is the 14th consecutive year Interactive Intelligence has been included in the Software 500 ranking.
“Last year our improved revenues were largely due to a significant increase in total customer orders — up 30 percent compared to 2012, with cloud-based orders up 87 percent year-over-year,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “Looking forward, we’ll remain committed to innovation, particularly in the area of cloud solutions, as we continue to fulfill our mission of helping companies turn customer service into a competitive weapon.”
Interactive Intelligence develops contact center, unified communications, and business process automation solutions, which can be deployed via the cloud or on-premises. The company first released its standards-based, all-in-one software product in 1997 to eliminate the cost and complexity introduced by multipoint vendors.
The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers, targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing.
“Our Software 500 is the perfect go-to list for CIOs, senior IT managers, and IT staff that want to create a short list of business partners based on vendor viability,” said John P. Desmond, editor of Software Magazine.
The Software 500 ranking is based on total worldwide software and services revenue from the 2013 fiscal year. This includes revenue from software licenses, maintenance and support, training, software-related services, and consulting. Suppliers are not ranked on total corporate revenue, since many have other lines of business, such as hardware.