Cloud-Based Communication Tools Key to Maintaining Contact Center Operations
When workforce operations are disrupted, the results can have a serious impact on your business. This is especially true if…
When workforce operations are disrupted, the results can have a serious impact on your business. This is especially true if…
As a regular attendee and speaker at contact center conferences, I keep my finger on the pulse of the latest…
“In all but the most basic centers, active vendor management will be a key part of ensuring a good partnership…
The number and types of vendors offering cloud contact center solutions has grown dramatically. The veterans have expanded their portfolios…
Anytime a vendor speaks of their cloud solution as “flexible.” It usually stops with not much more than a blanket…
By every measurement, the cloud is growing rapidly and is here to stay. In many cases, the move to the…
Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data…
Delivering excellent customer service is paramount in today’s economic climate. Most consumers and businesses view the products and services they…
The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…
Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services…
Traditionally, call centers have acquired new technology and funded new initiatives with capital dollars. However, more and more technology is…
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based…
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