Cloud-Based Communication Tools Key to Maintaining Contact Center Operations
When workforce operations are disrupted, the results can have a serious impact on your business. This is especially true if…
Cloud Ushers In “New Rules” For Technology Selection
As a regular attendee and speaker at contact center conferences, I keep my finger on the pulse of the latest…
Cloud Success In 3 “Easy” Pieces
“In all but the most basic centers, active vendor management will be a key part of ensuring a good partnership…
Know Before You Go: The Path To The Cloud
The number and types of vendors offering cloud contact center solutions has grown dramatically. The veterans have expanded their portfolios…
Flexibility in the Cloud- What Does it Really Mean
Anytime a vendor speaks of their cloud solution as “flexible.” It usually stops with not much more than a blanket…
Is a Move to the Cloud Good or Bad for IT?
By every measurement, the cloud is growing rapidly and is here to stay. In many cases, the move to the…
Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data…
Improving Customer Service in the Cloud
Delivering excellent customer service is paramount in today’s economic climate. Most consumers and businesses view the products and services they…
Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence
The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Interactive Intelligence to Offer Integration with Oracle Sales and Marketing Cloud Service
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…
Avaya Unveils “Collaborative Cloud” Strategy and Solutions
Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services…
Evaluating Financial Tradeoffs of Cloud-Based Call Center Technologies
Traditionally, call centers have acquired new technology and funded new initiatives with capital dollars. However, more and more technology is…
Interactive Intelligence Offers Cloud-Based Solution to Contact Centers in Saudi Arabia
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based…
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