Cloud

Technology

Cloud-Based Communication Tools Key to Maintaining Contact Center Operations

When workforce operations are disrupted, the results can have a serious impact on your business. This is especially true if…

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Technology

Cloud Ushers In “New Rules” For Technology Selection

As a regular attendee and speaker at contact center conferences, I keep my finger on the pulse of the latest…

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Technology

Cloud Success In 3 “Easy” Pieces

“In all but the most basic centers, active vendor management will be a key part of ensuring a good partnership…

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Technology

Know Before You Go: The Path To The Cloud

The number and types of vendors offering cloud contact center solutions has grown dramatically. The veterans have expanded their portfolios…

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Trends

Flexibility in the Cloud- What Does it Really Mean

Anytime a vendor speaks of their cloud solution as “flexible.” It usually stops with not much more than a blanket…

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Technology

Is a Move to the Cloud Good or Bad for IT?

By every measurement, the cloud is growing rapidly and is here to stay. In many cases, the move to the…

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News

Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard

Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data…

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Trends

Improving Customer Service in the Cloud

Delivering excellent customer service is paramount in today’s economic climate. Most consumers and businesses view the products and services they…

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News

Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence

The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…

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News

Interactive Intelligence to Offer Integration with Oracle Sales and Marketing Cloud Service

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…

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News

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services…

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Technology

Evaluating Financial Tradeoffs of Cloud-Based Call Center Technologies

Traditionally, call centers have acquired new technology and funded new initiatives with capital dollars. However, more and more technology is…

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News

Interactive Intelligence Offers Cloud-Based Solution to Contact Centers in Saudi Arabia

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based…

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