Ten Keys to Building the Contact Centre Your Customers Deserve

1. Executive-level support
2. Powerful, Enlightened Leadership
3. Contact Centre positioned as “The Centre of Excellence”
4. Strategic and Tactical Alignment
5. Processes designed, mapped, documented, constantly re-engineered
6. Quality Management practices throughout the entire contact centre
7. The Right People. The Right Skills, The Right Motivation , The Right Rewards
8. Real-time, Cross-Channel Data Analytics
9. Deploy the Most Appropriate Technologies required to drive Strategic and Tactical Business Outcomes
10. Operate in an Appealing Working Environment

For more details see Ten Keys to Building the Contact Centre Your Customers Deserve