According to Interactive Intelligence, expansion of the mobile devices market in the Middle East can turn the business-to-customer communications on…
Read More »MECC Show
Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…
Read More »dreambox (dreambox.ae) and vocalcom (vocalcom.com) today announced a strategic partnership to deploy the UAE’s first cloud based Contact Centre. This…
Read More »Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to…
Read More »You have just survived the contract engagement process with your vendor. Sometimes that process can takes months to complete. Now…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an…
Read More »Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…
Read More »The RTA Main Call Centre (8009090) won the Best Government Call Centre Award in the Middle East, and the Call…
Read More »INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…
Read More »Banks and telecoms providers keen to enhance their customer service through alternative channels will be able to preview the latest…
Read More »Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…
Read More »The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…
Read More »The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…
Read More »The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Read More »Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Read More »Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »The Middle East’s growing customer interaction community including call centre professionals, customer service specialists, marketing/sales experts, social media practitioners and…
Read More »Avaya, a global provider of business communications and collaboration systems and services, today unveiled Avaya IP Office 8.0—the new version…
Read More »Shaheen Haque from Interactive Intelligence says that a holistic view of customer data, along with a consolidated view of customer…
Read More »A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key…
Read More »Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC'11
Read More »Interactive Intelligence ME will be demonstrating its award-winning CIC solution, an all-in-one application suite to manage all contact center interactions…
Read More »MECC'11 visitors will be the first to see how the Middle East's most advanced contact centres are integrating feedback via…
Read More »Avaya opened the Middle East first 911 emergency call center in Jordan
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