The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…
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The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…
Read More »INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
Read More »The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Read More »AlJomaih Automotive company (AAC), the largest GM dealer in the Middle East, has reported increased productivity and improved customer service…
Read More »As part its G-Force customer event, Genesys today launched a breakthrough mobile customer care solution that provides smart phone users…
Read More »When Alexander Graham Bell said, “Mr. Watson — come here — I want to see you” into the liquid transmitter…
Read More »Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Read More »The contact center industry in the Middle East is booming. Outsourcing to the regions call center agencies is on the…
Read More »Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing a new software…
Read More »Avaya ERS 3500 switches deliver enterprise-class features and cost-effective Fast and Gigabit Ethernet connectivity for small locations Automates set up…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for…
Read More »Avaya to provide custom managed services to enhance contact center performance for Airtel’s operations in 20 countries across South Asia…
Read More »A unique multimedia contact centre dedicated to Travel Assistance and Travel Insurance has been launched in Bahrain to support Afro…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has signed a stock purchase…
Read More »The Middle East’s growing customer interaction community including call centre professionals, customer service specialists, marketing/sales experts, social media practitioners and…
Read More »Avaya, a global provider of business communications and collaboration systems and services, today unveiled Avaya IP Office 8.0—the new version…
Read More »Avaya has identified Egypt as a key, strategic market within the Middle East and North Africa (MENA) region, as the…
Read More »GAPCORP has deployed the Altitude uCI suite to handle the fast-paced growth of its operations across the GCC region. Located…
Read More »Many organisations in the Middle East are not getting their social media outreach right. This is often down to a…
Read More »Shaheen Haque from Interactive Intelligence says that a holistic view of customer data, along with a consolidated view of customer…
Read More »A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key…
Read More »Evren Aker from leading unified communications vendor Interactive Intelligence lays out the migration roadmap for enterprises in the Middle East…
Read More »Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based…
Read More »The next major version of Interactive Intelligence’s all-in-one IP communications software suite, Customer Interaction Center™ ( CIC) is now available…
Read More »Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC'11
Read More »Uniqtel, a subsidiary of Spanco Golden Key Solutions and Huawei Technologies have signed a memorandum of understanding (MoU) during the…
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