Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…
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Globitel, the global provider of advanced telecom solutions, introduced today The ”Visual Voicemail” solution, as part of its Unified Solution…
Read More »Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle…
Read More »To support the region’s strategic growth and meet increasing market demand for Telecom and Customer Care industries, Globitel, a leading…
Read More »“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
Read More »Dreambox has recently launched the UAEs first hosted contact centre providing customer experience solutions aimed at the SME market. Dreambox…
Read More »According to Interactive Intelligence, expansion of the mobile devices market in the Middle East can turn the business-to-customer communications on…
Read More »Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…
Read More »The growing popularity of social and mobile channels is driving a paradigm shift in customer communications. Companies are now faced…
Read More »dreambox (dreambox.ae) and vocalcom (vocalcom.com) today announced a strategic partnership to deploy the UAE’s first cloud based Contact Centre. This…
Read More »Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an…
Read More »Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…
Read More »In fulfillment to Dubai Electricity and Water Authority™ (DEWA™) plan and Dubai eGovernment™ strategy to increase the usage of eServices,…
Read More »Rotana’s Mobile App gives customer the option to “click to call” contact customer service through voice or video over wifi…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…
Read More »We at Globitel are pleased to announce the release of the new version of WFM (Work Force Management) version 2.1,…
Read More »Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the…
Read More »Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications…
Read More »Avaya deploys more than 4,000 Radvision Scopia Desktop and Mobile video conferencing rooms; employees make 35,000 video calls with over…
Read More »Customer care is constantly reinventing itself as a result of advances in technology. Interactive Voice Response (IVR) technology and directed…
Read More »Avaya focuses on Customer Experience Interaction Management for next-generation contact centers Avaya delivers new and expanded applications for Mobile, Video…
Read More »The RTA Main Call Centre (8009090) won the Best Government Call Centre Award in the Middle East, and the Call…
Read More »INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…
Read More »It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…
Read More »Banks and telecoms providers keen to enhance their customer service through alternative channels will be able to preview the latest…
Read More »Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released Interaction…
Read More »Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…
Read More »It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…
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