MECC

PCCI Group Expands Leadership Team; appoints new Chief Commercial Officer

In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…

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PCCI Group moves Global Headquarters to Dubai

PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to…

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Contact Centre Outsourcing Market Continues To Evolve – New Players and Contracts Keep Momentum Going.

Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth. …

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Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.

Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…

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Call Centre Show Dates Announced: Chance For Regional Professionals To Reinforce Their Role As Business Saviors

The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai…

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Smart Link and its Customers Win Big At The Middle East Call Centre Awards

Smart Link BPO Solutions and Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced…

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CALL CENTRE SHOW AT DICEC OPENS TUESDAY

The Middle East Call Centre 2015 ( MECC ’15) Exhibition is slated to run from May 12-13 at the Dubai…

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Come Along And Enjoy The Show

Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda…

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Call Centre Show This Week To Highlight New & Innovative Outsourcing Options

The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May…

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MIDDLE EAST CALL CENTRE ’15 SHOW TO DEMONSTRATE HOW TO “FUTURE-PROOF” YOUR CONTACT CENTRE

The INSIGHTS-organised Middle East Call Centre ’15 (MECC ’15) show is taking place this week, bringing together the region’s top…

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Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015

“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at…

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MECC ’15 To Highlight New & Innovative Outsourcing Options

The MECC events have always been an accurate barometer of and learning forum for what is happening in the regional…

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MECC Growing As Business Impact Of Better Customer Interactions Realised

The countdown to the annual Middle East Call Centre 2015 (MECC ’15) show in Dubai on May 12 – 13…

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MECC ’15 – Bigger, Better, Business-Boosting. Be There!

With about 10 weeks to go, more and more of the expanding MECC ’15 jigsaw is falling into place and…

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MECC ’15 Show on May 12-13 To Feature Expanded Conference

Hi, and I trust the new year has started off well for you. As you might expect, we are busy…

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Awards ’15 Competition Now Open

The INSIGHTS Middle East Call Centre Awards 2015 competition got off to the perfect start this year with the inaugural…

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INSIGHTS Middle East Call Centre 2015 Awards – Celebrating 10 years of Ongoing Excellence & Development

Yes, we don’t know where the time has gone either, but next May 12 will see the 10th anniversary of…

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MECC ’15 Dates Announced – Get Ready For The Biggest Regional Call Centre Event Ever !

Welcome to the first issue of the MECC ’15 newsletter. Hopefully you will have seen our initial announcement that the…

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Awards Winners To Be Announced On June 8th

The INSIGHTS Middle East Call Centre Awards 2014 competition reaches its climax at the annual Gala Dinner in Dubai on…

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MECC ’14 – More Profitable Ways To Engage Customers

The Middle East Call Centre 2014 Exhibition is slated to run from June 8-9 in Hall 7 at the Dubai…

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Altitude Software Showcases True Customer Engagement at Middle East Call Center 2014

Altitude Software Demonstrates Technology Innovation and Market Leadership at MECC 2014, Dubai International Convention Center, June 8-9, Booth A-34 Strengthened…

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UK Lifetime Achievement Award Winner To Keynote on “Social Customer Service” at MECC 14

  INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, have announced that leading author and blogger,…

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Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre and Unified Communications at MECC 2014

Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication…

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Call Centre Growth Exceeding Regional Average

The annual Middle East Call Centre 2014 show is slated for June 8/9 at the Dubai International Convention & Exhibition…

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MECC 14 Sponsorship Deals Announced

With excitement building for the region’s premier call centre event on June 8/9 at the Dubai International Convention & Exhibition…

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Expanded Program To Reflect Key Regional Areas of Interest & Concern

The annual MECC ’14 Conference  has always catered to the practicing Call Centre manager keen to develop his staff and…

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18th Edition of Middle East Call Centre Conference & Exhibition Announced

In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in…

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MECC ’14 Exhibition – The Perfect Call Centre Day Out

We have been using the above tag line of “the prefect call centre day out” for a number of years…

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Middle East Call Centre Show 2014 (MECC’14) To Highlight Innovative, New Customer Contact Strategies

The forthcoming Middle East Call Centre 2014 (MECC ’14) show has been slated for June 8/9 at the Dubai International…

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Awards 2014 Competition – Closing Date Fast Approaching

Applications for this year’s INSIGHTS Middle East Awards ’14 competition are pouring in at present and all the signs are…

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