News

In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today…

The rapid advance of smartphones and the development of mobile apps have given consumers newfound freedom and convenience. The Middle…

In order to enhance the quality and speed of services provided to customers, Abu Dhabi Systems & Information Centre officially…

We have been using the above tag line of “the prefect call centre day out” for a number of years…

The forthcoming Middle East Call Centre 2014 (MECC ’14) show has been slated for June 8/9 at the Dubai International…

If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…

In another step to reflect its commitment to the vision of the UAE leadership for nationalization, du announced the appointment…

Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to…

Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data…

With an ongoing focus to provide first-rate services to its internal & external clients, Abdul Latif Jameel United Leasing (ALJL),…

The region’s premier Call Centre Awards competition will be open for applications in a matter of weeks.  INSIGHTS, the organizers,…

Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…

Indosat, part of the Ooredoo group, has won the impressive Asia Pacific Contact Centre Association Leaders (APCCAL) Award this week,…

For the uninitiated, INSIGHTS’ MECC is the region’s leading call centre and customer experience management show.  As such it is…

Red Box Recorders has appointed its first reseller in Oman following an agreement with Mideast Data Systems (MDS), part of…

Abu Dhabi National Exhibitions Company (ADNEC) has announced the upgrading of its call centre system to include advanced interactive features.…

The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…

Entitled “Must Have” Contact Centre Leadership Skills In Today’s Mobile/Agile Age, his speech is certain to be one of the…

In what is seen as a clear sign of their ever-growing presence and importance in the regional call centre market,…

Regional call centre and customer management professionals are gearing up for the annual  INSIGHTS Middle East  Call Centre 2013 (MECC…

“Middle East Contact Centre outsourcers are enjoying a surge in demand for their services at present but what is most…

Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned communityin the UAE Al Hamra Village Delivers Customer Service Excellence…

  Online shopping has provided a new avenue for consumers to purchase goods or services. The ease of shopping online…

Social media is a powerful channel for remote customer service. Ignoring Social Media could be detrimental for an organisation’s brand…

Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates The European Company Marks Continued Momentum with the…

Unified IP 7.1 release honored for exceptional innovation Solution delivers simple and flexible interaction management, creating a highly differentiated multichannel,…

Companies are using newer technologies to interact with their customers at all stages, ranging from discovery, evaluation, purchase, accessibility, usage,…

“Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…