The INSIGHTS Middle East Call Centre Awards 2015 submission preparation process is now in full swing and in multiple call…
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Hi, and I trust the new year has started off well for you. As you might expect, we are busy…
Read More »The INSIGHTS Middle East Call Centre Awards 2015 competition got off to the perfect start this year with the inaugural…
Read More »Teleopti, a leading provider of solutions for Workforce Management (WFM), and Servion, a specialist in Customer Interaction Management (CIM) solutions…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, has…
Read More »Yes, we don’t know where the time has gone either, but next May 12 will see the 10th anniversary of…
Read More »Welcome to the first issue of the MECC ’15 newsletter. Hopefully you will have seen our initial announcement that the…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, is…
Read More »In line with its commitment to expand operations and business presence across the Greater Middle East region, Genesys (www.genesys.com), a…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Read More »Kinetic BPO, the leading Company for Customer Experience and Business Process Outsourcing projects in the GCC, headquartered in Dubai, was…
Read More »OSN, the region’s leading pay-TV network, has launched an advanced Interactive Voice Response (IVR) that will redefine customer service standards…
Read More »Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that Etisalat Misr, Egypt’s leading mobile…
Read More »BT, one of the world’s leading providers of communications services, today announced a contract with Singapore Airlines to help further…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today…
Read More »Teleopti, a global leader in workforce management (WFM) software, announced today that Intelcia, a Moroccan leader in the CRM outsourcing…
Read More »The relationship between companies and consumers has been radically transformed in recent years in line with the escalating number of…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Read More »The INSIGHTS Middle East Call Centre Awards 2014 competition reaches its climax at the annual Gala Dinner in Dubai on…
Read More »The Middle East Call Centre 2014 Exhibition is slated to run from June 8-9 in Hall 7 at the Dubai…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is…
Read More »INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, have announced that leading author and blogger,…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Read More »Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication…
Read More »The annual Middle East Call Centre 2014 show is slated for June 8/9 at the Dubai International Convention & Exhibition…
Read More »The Awards have reached the nominations stage. As in all competitions there are winners and losers and some call centres…
Read More »With excitement building for the region’s premier call centre event on June 8/9 at the Dubai International Convention & Exhibition…
Read More »The annual MECC ’14 Conference has always catered to the practicing Call Centre manager keen to develop his staff and…
Read More »In today’s world, new communications channels are being continuously introduced. Customers quickly adopt all these new channels and want to…
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